Terms and Conditions

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 Terms and Conditions for je m’appelle candle co.

1. Acceptance of Terms By accessing and using je m’appelle candle co., you agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the website.

2. Intellectual Property All content on this website, including but not limited to text, images, graphics, logos, and product descriptions, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without explicit permission from je m’appelle candle co.

3. Product Information We make every effort to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of any product information on the website. Prices, descriptions, and availability are subject to change without notice.

4. Orders and Payment When you place an order through our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel orders at our discretion, including if there are errors in pricing or product availability. Payment for orders must be made through the provided payment methods.

5. Shipping and Returns Please review our Shipping and Returns Policy for information on shipping times, costs, and our return and exchange procedures.

6. Privacy Policy We value your privacy and will handle your personal information in accordance with our Privacy Policy. By using this website, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

7. User Content If you submit any content to our website, such as reviews or comments, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, and display that content for promotional and other purposes.

8. Indemnification You agree to indemnify and hold je m’appelle candle co. and its affiliates, partners, employees, and representatives harmless from any claims, damages, losses, liabilities, and expenses arising out of your use of the website or any violation of these terms.

9. Limitation of Liability je m’appelle candle co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, even if advised of the possibility of such damages.

10. Governing Law These Terms and Conditions are governed by the laws of Queensland. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Queensland.

11. Changes to Terms We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of the modified terms.

This is a place to describe your Return and Refund Policy to buyers.

Refund and Return Policy

1. Refund and Return Eligibility

1.1 We want you to be completely satisfied with your purchase from je m’appelle candle co. If you are not satisfied with your order, please review our refund, and return policy to understand the guidelines and procedures.

2. Damaged or Defective Items

2.1 In the event that you receive a damaged or defective item, please contact our customer service team within 24 hours of receiving the order. We may require you to provide photographs or other evidence to support your claim.

2.2 Upon verification, we will offer you the choice of a replacement item, a refund, or store credit, including any applicable shipping costs.

3. Returns for Other Reasons

3.1 If you are dissatisfied with your purchase for reasons other than damage or defects, you may request a return within 7days of receiving the order.

3.2 To initiate a return, please contact our customer service team and provide your order details. Returned items must be unused, in their original packaging, and in the same condition as when you received them.

3.3 Return shipping costs will be the responsibility of the customer unless otherwise specified by je m’appelle candle co.

4. Exclusions

4.1 For hygiene reasons, we cannot accept returns or provide refunds for candles that have been burned, used, or altered in any way.

4.2 Customized or personalized items may not be eligible for return or refund unless they are damaged or defective.

5. Refund Process

5.1 Once we receive the returned item and verify its condition, we will process your refund within 7-10 days. The refund will be issued in the original form of payment, unless otherwise agreed upon.

5.2 Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

6. Contact Us

6.1 For any inquiries regarding refunds or returns, please contact our customer service team at hello@jemapellecandles.com.au.

7. Changes to the Policy

7.1 We reserve the right to modify or update our Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website.